Terravia Partners Sdn Bhd
Privacy Notice
Privacy Notice Last updated: August 2026
Terravia Partners Sdn Bhd ("Terravia", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Notice explains how we collect, use, disclose, retain and protect your personal data when you visit our website, contact us, submit an enquiry, request information, request a demonstration, or otherwise interact with us.
This Privacy Notice is intended to comply with the Personal Data Protection Act 2010 (Act 709) ("PDPA") and applicable regulations and guidelines in Malaysia.
1. Personal Data We Collect
Depending on how you interact with us, we may collect personal data including:
your name;
company or organisation name;
job title or role;
email address;
telephone or mobile number;
information about your business or organisation;
information about your enquiry, requirements or areas of interest;
information you provide when requesting a demonstration, consultation or partnership discussion; and
technical information relating to your use of our website, such as IP address, browser type, device information and website usage information, where applicable.
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Notice.
2. How We Collect Personal Data
We may collect personal data:
directly from you when you submit an enquiry or contact form;
when you communicate with us by email, telephone or other communication channels;
when you request a demonstration, consultation or further information;
when you interact with our website; and
from other sources where you have provided your consent or where permitted by applicable law.
3. Purposes of Collection and Use
We may collect and process your personal data for the following purposes:
to respond to your enquiries and requests;
to understand your business needs and identify relevant technology solutions;
to arrange demonstrations, consultations, meetings or follow-up communications relating to your enquiry;
to evaluate and manage potential business, partnership or commercial opportunities;
to provide information that you have requested from us;
to manage and improve our website and business operations;
to maintain records of communications and business enquiries;
to comply with applicable legal and regulatory requirements; and
for other purposes directly related to the purposes described above or as otherwise permitted by law.
We will not use your personal data for unrelated purposes without notifying you where required by applicable law.
4. Disclosure of Personal Data
We may disclose or provide access to your personal data where reasonably necessary for the purposes described above, including to:
our employees, representatives and authorised personnel;
technology, hosting, website, form, communications and other service providers supporting our business operations;
professional advisers, auditors and consultants;
relevant technology partners or business partners where this is necessary to respond to your enquiry or provide a requested solution or service; and
government authorities, regulators or other parties where required or permitted by applicable law.
Where third-party service providers process personal data on our behalf, we will take reasonable steps to ensure that appropriate safeguards are in place.
5. Third-Party Services
Our website may use third-party services to provide certain functions, including website hosting, online forms, analytics and other technology services.
For example, our enquiry form may be provided through a third-party form service. Information submitted through such services may be processed by the relevant service provider in accordance with its own privacy practices.
Where applicable, you should also review the privacy policies of the relevant third-party service providers.
6. Transfer of Personal Data Outside Malaysia
Some of our service providers, technology partners or other recipients may be located outside Malaysia. Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable Malaysian data protection requirements.
7. Protection of Personal Data
We take reasonable technical, organisational and administrative measures to protect personal data against unauthorised access, collection, use, disclosure, alteration, loss, misuse or destruction.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
8. Retention of Personal Data
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, manage our business relationship with you, or comply with applicable legal, accounting or regulatory requirements.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.
9. Your Rights
Subject to applicable law, you may have the right to:
request access to personal data we hold about you;
request correction of inaccurate, incomplete or outdated personal data;
withdraw consent where processing is based on consent, subject to applicable legal or contractual restrictions; and
request that we cease or limit certain processing of your personal data where permitted by applicable law.
If you wish to exercise any of these rights or have any questions or concerns regarding our handling of your personal data, please contact us using the details below.
10. Personal Data of Other Individuals
If you provide us with personal data relating to another individual, you confirm that you have the appropriate authority to do so or have taken reasonable steps to inform that individual about the disclosure of their personal data to us.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage and improve your experience.
For more information, please refer to our Cookie Notice.
12. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business, website, services or applicable legal requirements.
The updated version will be published on this website with the revised "Last updated" date.
13. Contact Us
If you have any questions, requests or concerns regarding this Privacy Notice or the handling of your personal data, please contact:
Terravia Partners Sdn Bhd Email: contactus@terraviapartners.com